Updated: March 23, 2026
PSA CRS Cebu — On-Site Report
PSA documents for Cebu are issued at the Civil Registration System (CRS) Cebu City Outlet on Colon Street — a Philippine government office adjacent to the PSA Regional Statistical Services Office VII.
- Issues all PSA documents: birth certificates, marriage certificates, CENOMAR, and death certificates
- Located on Colon Street, Cebu City — next to the PSA Regional Office VII
- Appointment-only since October 1, 2025 — "No Appointment, No Transaction" strictly enforced
- Operating hours: Mon–Fri 7:00–17:00, closed weekends and holidays
Appointment Required Since October 1, 2025
- ▶Walk-in visits are no longer accepted. The office strictly enforces "No Appointment, No Transaction."
- ▶Online appointments are free. A security guard at the entrance checks appointment confirmation before allowing entry.
- ▶If you use our document service, we handle the appointment booking and all counter procedures on your behalf.
Location
Civil Registration System (CRS) Cebu City Outlet
Colon Street, Cebu City — adjacent to PSA Regional Statistical Services Office VII
Operating Hours
Monday–Friday, 7:00 AM – 5:00 PM. Closed on weekends and public holidays.
The surrounding area is a busy commercial district near Gaisano Capital South. Jeepneys and other public transport pass through Colon Street.
Entrance and Appointment Notices
The entrance door displays a large notice: "NO APPOINTMENT, NO TRANSACTION" and "ONLINE APPOINTMENT IS FREE." A uniformed security guard checks appointment confirmation before allowing entry.
Inside: Waiting Area and Counters
The interior has numbered service counters (1–18+) and a large waiting area. Application, payment, and document release are handled at separate counters. A digital display shows "NOW SERVING" numbers.
Self-Service Kiosk
Before proceeding to a counter, applicants enter their information at a self-service kiosk. A barcode-printed queue ticket is issued, which is used at the service counter.
Documents Available
Birth Certificate (PSA)
Official PSA-issued birth certificate. Required for apostille, passport applications, and Japan immigration submissions.
Marriage Certificate (PSA)
Official PSA-issued marriage certificate for legally registered marriages in the Philippines.
CENOMAR (Certificate of No Marriage)
Certifies that a person has no recorded marriage in the PSA database. Required for Japan immigration and marriage procedures.
Death Certificate (CENODEATH)
Official PSA-issued death certificate for deceased persons registered in the Philippines.
Common Questions from Overseas Clients
Where exactly is this office?
On Colon Street, Cebu City — one of the oldest streets in the Philippines. The CRS Outlet is next to the PSA Regional Office VII and near the Local Civil Registrar.
Is this a legitimate government office?
Yes. It is operated by the Philippine Statistics Authority (PSA) — the official government body that issues all civil registry documents. A Citizen's Charter is posted listing all procedures, fees, and responsible officers.
Can you handle this without me being there?
Yes. Our local staff in Cebu handles the appointment booking, counter submission, and document pickup on your behalf. You do not need to travel to the Philippines.
We Handle PSA Document Retrieval for You
Our Cebu-based staff can retrieve birth certificates, marriage certificates, CENOMAR, and other PSA documents on your behalf — then ship to Japan via DHL. No travel required.
50% on start / 50% after documents ready for DHL — cancel before start at no charge
FAQ
At the Civil Registration System (CRS) Cebu City Outlet on Colon Street, Cebu City. This office is adjacent to the PSA Regional Statistical Services Office VII and handles all major PSA documents.
Monday to Friday, 7:00 AM – 5:00 PM. Closed on weekends and public holidays.
Yes. Since October 1, 2025, appointments are mandatory. "No Appointment, No Transaction" is strictly enforced. Online appointments are free.
Birth certificates, marriage certificates, CENOMAR (Certificate of No Marriage), and death certificates — all major PSA civil registry documents.
Yes. Our local staff handles the full process — appointment, counter submission, pickup, and DHL shipping to Japan. You do not need to be present.
※ This is a private document retrieval service by IGRS Inc. We are not affiliated with PSA, NBI, DFA, or any Philippine government agency.