Privacy Policy

1. Business Information

IGRS Inc. (hereinafter "the Company") is a Japanese corporation headquartered in Wakayama City, Wakayama Prefecture, Japan. This Privacy Policy explains how we collect, use, and manage your personal information in connection with our Philippine document retrieval services.

2. Information We Collect

We may collect the following personal information:

• —Full name (in both local script and Roman alphabet)
• —Email address
• —Phone number
• —Mailing address (for document delivery)
• —Inquiry and consultation details
• —Document-related information required for service delivery (e.g., date of birth, passport number)

3. Purpose of Use

Personal information collected is used solely for the following purposes:

• —Responding to inquiries and consultations
• —Providing document retrieval services (including applications to Philippine government agencies)
• —Arranging document shipping and delivery
• —Sending important service-related communications (progress updates, delivery notifications, etc.)
• —Compliance with applicable laws and regulations

4. Third-Party Disclosure

We do not disclose or provide your personal information to third parties except in the following circumstances:

• —With your explicit consent
• —When necessary for service delivery (e.g., sharing with our Philippine-based partner staff, postal/courier services such as DHL). In such cases, we require appropriate information management from our partners
• —When required by law or legal process
• —When necessary to protect the life, safety, or property of individuals

5. Cross-Border Data Transfer

To provide our document retrieval services, your personal information (such as name, date of birth, and other application details) is shared with our partner staff based in the Philippines. The information shared is limited to the minimum necessary for service delivery, and we require our partners to implement appropriate information security measures.

6. Data Security

We implement appropriate security measures to prevent unauthorized access, loss, or alteration of personal information. Access to personal information is restricted to authorized personnel who require it for service delivery. After the service is completed and the legally required retention period has elapsed, personal information is disposed of using appropriate methods.

7. Cookies & Analytics

This website uses access analytics tools such as Google Analytics to improve our services. These tools use cookies to collect access information, but this data does not include personally identifiable information. You can disable cookies through your browser settings.

8. Your Rights

You have the right to request disclosure, correction, deletion, or suspension of use of your personal information held by us. Upon receiving such a request, we will verify your identity and respond within a reasonable period. Please contact us using the information below.

9. Policy Changes

This policy may be revised in response to changes in laws or our services. Significant changes will be announced on this website. The most current version of this policy is always available on this page.

10. Contact