Updated: April 1, 2026
DFA Apostille Office — Robinsons Galleria Cebu
The DFA Apostille office serving Cebu is a government consular office located inside Robinsons Galleria shopping mall in Cebu City. Appointments have been mandatory since December 2024.
- Located inside Robinsons Galleria Cebu — a public government office inside a commercial mall
- Appointment-only since December 2024 (no walk-ins)
- Handles apostille authentication for PSA documents, NBI Clearance, and other public documents
- Our local staff can handle the Apostille process on your behalf
Appointment Required Since December 2024
- ▶Walk-in visits are no longer accepted. All transactions require a prior online appointment.
- ▶Book through the DFA online appointment system. Appointment slots can fill up quickly.
- ▶If you are using our document service, we handle the appointment and processing on your behalf.
Location
DFA Robinsons Galleria Cebu (Consular Office)
Inside Robinsons Galleria Cebu, General Maxilom Ave. (Mango Ave.), Cebu City
Operating hours are subject to change. Confirm the latest schedule on the DFA website or through your appointment booking.
This is a Philippine government office (DFA consular satellite office) operating inside a commercial shopping mall. It handles passport applications, apostille authentication, and other DFA services.
Services Available
DFA Apostille Authentication
Apostille certification for PSA documents (birth certificate, marriage certificate, CENOMAR), NBI Clearance, and other public documents. Required when submitting Philippine documents to Japan.
Passport Applications and Renewals
Philippine passport applications, renewals, and related services.
Other Consular Services
Authentication of documents and other consular services available at this location.
Why is DFA Apostille needed for Japan submissions?
When submitting Philippine public documents (PSA birth certificates, marriage certificates, CENOMAR) to Japanese immigration, municipal offices, or other institutions, the documents typically need to be authenticated with a DFA Apostille. This confirms the document's authenticity for international use.
Important: The e-Certificate (digital version) available from PSAHelpline online does not come with DFA Apostille and is generally not accepted by Japanese immigration. A paper original with DFA Apostille is required.
We Handle the DFA Apostille Process for You
Our local staff in the Philippines can retrieve PSA documents and obtain DFA Apostille authentication on your behalf, then ship to Japan via DHL. No travel required.
50% on start / 50% after documents ready for DHL — cancel before start at no charge
FAQ
Inside Robinsons Galleria Cebu shopping mall in Cebu City. It is a DFA consular satellite office handling apostille and other consular services.
Yes. Since December 2024, all transactions require a prior appointment booked through the DFA online system. Walk-ins are not accepted.
PSA documents (birth certificates, marriage certificates, CENOMAR), NBI Clearance, and other Philippine public documents.
Yes. Our local staff in the Philippines can handle the apostille process on your behalf. You do not need to travel or be present.
Processing time varies. Standard processing typically takes a few business days after the appointment. Our service includes coordination of the full retrieval and apostille process.
※ This is a private document retrieval service by IGRS Inc. We are not affiliated with PSA, NBI, DFA, or any Philippine government agency.