Personal Information Protection Policy

1. Business Operator

This website (ph-document.com) is operated by IGRS Inc. (hereinafter "we" or "the Company"). We handle personal information responsibly in accordance with applicable laws and regulations, including Japan's Act on the Protection of Personal Information (個人情報保護法).

2. Personal Information We Collect

We may collect the following types of personal information when you use our services or contact us:

• ·Name
• ·Email address
• ·Phone number
• ·Residential address (where required for document delivery)
• ·Document-related information you provide when requesting our services (e.g., names, dates of birth, document types needed)
• ·Information you provide through inquiry or consultation forms

3. Purpose of Use

We use collected personal information for the following purposes:

• ·Providing and managing the document acquisition and related services you have requested
• ·Responding to inquiries, consultations, and communications
• ·Shipping documents and related correspondence to you
• ·Sending service-related notifications and updates
• ·Improving our services and website
• ·Complying with legal obligations

We will not use personal information beyond the stated purposes without your prior consent, except as required by law.

4. Third-Party Disclosure

We do not provide personal information to third parties without your consent, except in the following cases:

• ·When required by law or court order
• ·When disclosure is necessary to protect life, health, or property and it is difficult to obtain consent
• ·When necessary for public health or the sound upbringing of children, and it is difficult to obtain consent
• ·When cooperating with a national or local government body in carrying out legally prescribed duties

We may share personal information with service providers (e.g., shipping carriers such as DHL, payment processors) to the extent necessary to fulfil your service request. These providers are contractually bound to handle your information appropriately and not to use it for other purposes.

5. Security Measures

We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, destruction, alteration, and leakage. Access to personal information is restricted to authorized personnel only, and we continually review our security practices.

6. Your Rights

You have the right to request:

• ·Disclosure of personal information we hold about you
• ·Correction of inaccurate personal information
• ·Deletion of personal information
• ·Suspension of use of your personal information

To exercise these rights, please contact us using the contact information in Section 9 below. We will respond within a reasonable timeframe. Please note that we may need to verify your identity before processing a request.

7. Cookies and Access Analytics

This website uses cookies and access analytics tools (including Google Analytics) to understand how visitors use the site and to improve our content and services.

Google Analytics uses cookies to collect anonymized traffic data. This data does not identify individual users. You can disable cookies through your browser settings or opt out of Google Analytics data collection via Google's opt-out tools.

For information on how Google handles data, please refer to Google's Privacy Policy.

8. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will post the updated policy on this page with a revised effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact

For inquiries regarding personal information, or to exercise your rights under this policy, please contact us through the inquiry form on this website.